Printed on high quality 120# coverstock.
Coordinating signs available here:
Sizes: See pull down menu
If you would like us to frame or mount your sign for you, please purchase one of these additional options:
FRAME ADD ON: https://www.etsy.com/listing/172748780
MOUNTING ADD ON: https://www.etsy.com/listing/484290033
Designs copyright 2016, Pineapple Soup Designs. Al rights reserved.
I except paypal and credit cards through Etsy and Paypal.
SHIPPING: I usually ship via USPS unless otherwise noted/requested. I carefully package all of my items so they arrive to you safely.
PLEASE MAKE SURE YOUR ADDRESS ON ETSY IS CORRECT PRIOR TO ORDERING. THE SHIPPING LABELS PRINT DIRECTLY FROM ETSY SO IF IT IS WRONG, I CAN NOT BE RESPONSIBLE.
I do ship internationally but because there is a vast difference in some of the shipping costs, I usually don't put the shipping price in for international shipments unless I've shipped the same item to the same country before. Convo me for price quotes for other countries and I will set it up for you.
ALL INTERNATIONAL PACKAGES WILL BE SHIPPED VIA USPS first class international (NO TRACKING, NO INSURANCE AND NO ESTIMATED DELIVERY TIME GIVEN) unless otherwise stated or pre-arranged. I will ship International priority upon request (6-10 day delivery with tracking info) but buyer pays all additional fees and it is rather expensive. You can check cost here: usps.com.
INTERNATIONAL CUSTOMERS: Please be aware of your countries import fees/VAT charges. In the EU and other countries and the buyer is responsible to inform/pay these taxes to their respective country/state. Often times the packages are held at your postal office until these fees are paid. I do NOT reimburse for your import fees.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I want you to be happy with your purchase, so I will gladly accept returns if the following guidelines are met. However, as a wedding shop, I have run into a few unscrupulous buyers who wanted me to "rent" them their wedding decorations and tried to return them immediately after the wedding. I KNOW that is not the majority of you out there...(thank you!)..but when I first opened, I did get that a lot, which is why i have the following policy for returns.
All returns/exchanges and damage claims must be reported to me with 3 days of the package delivery (according to post office records). NO EXCEPTIONS....then....
Regular returns: If you purchased a regularly stocked item (in the regularly stocked colors) and are not happy with it, you are welcome to return it. Returns must be postmarked no later than 7 days after you have received your package. Item must be in the same condition it was received in and in the original packaging. ALL RETURN ORDERS WILL ONLY BE REFUNDED THE PURCHASE PRICE OF THE ITEM. Shipping costs are NOT refunded. Please contact me BEFORE returning an item.
Custom orders: Because of the nature of custom orders, returns will depend on what custom changes have been made. There is no refund on layout and design work. If you request a color that is not something that I feel would be easy to resell, your returned is usually refunded at 50% of the original price of the print only, not the custom fees. Items personalized with names/dates are not returnable.
Delayed Package Returns: While 99% of the time this is not an issue, please be aware that I can not guarantee your package will arrive by any date unless you purchase overnight shipping. I have had first class packages arrive at their destination in 2 days and others that take 2 weeks. If you purchase the priority shipping, it is USUALLY there in 2-3 days....but it is not guaranteed...and there has been several times that priority packages take over a week, especially around the holidays. I can only guarantee what date I mail it. I can NOT guarantee what the post office does with it after they get it. So.....PLEASE order so you have plenty of time to receive your package.
Damaged/Undelivered packages: Things happen and sometimes that over zealous mailman tries a little too hard to get the package in the mailbox, bending it. Or perhaps they leave it out on the porch and someone steals it. Please understand that it costs me time and money to get your packages out. If there is damage or the package says it has been delivered and you have not received it, I will require you to provide proof that you have submitted a complaint to the post office before moving forward with a resolution.
If you like my printed sign designs, but need it sooner or just want to save a little money, most of my signs are also available in digital downloadable format that you print yourself. If a sign is available like this, there will be a link in the listing to our Etsy Sister Shop listing that sells the downloads.
I am happy to create custom signs for you. Because of the additional time it takes to prepare your order, there is an additional custom fee depending on the amount of time it will take to create. Please contact me with specifics for a quote.
If you are a wedding planner, venue, photographer or other wedding/special event professional, please contact me for details on a great plan I offer!